1. About Orders
a) Order Confirmation
*Actual delivery time may vary depending on logistics conditions. For time-sensitive orders, we recommend placing your order at least one week in advance.
b) Shipping Status Definitions
Preparing for Shipment: Your order has been received and is being prepared for dispatch.
Shipped: Your order has been dispatched and collected by the courier. Delivery is in progress.
c) Pre-Order Items
If your order includes pre-order products, they will be shipped sequentially once the items arrive in stock. Please check the product page for announcements before ordering.
d) Order Modification or Cancellation
If you wish to modify your order, or cancel an order, please contact us via official LINE or email and provide your order number and phone number. Our team will assist you during business hours.
*Orders that have already been shipped cannot be canceled.
a) Order Confirmation
- Once your order has been successfully placed on our website, you will receive an order confirmation email. Please check your inbox (and spam/junk mail folder) for this message. If you do not receive it, contact us via email at yikuai.official@gmail.com and provide your name and phone number. Our team will assist you with your order details.
- Orders are processed and shipped in the order they are received. You may check your shipping status under Member Center → Orders on our website. You can also copy the tracking number and check delivery progress on the logistics provider’s website:
*Actual delivery time may vary depending on logistics conditions. For time-sensitive orders, we recommend placing your order at least one week in advance.
b) Shipping Status Definitions
Preparing for Shipment: Your order has been received and is being prepared for dispatch.
Shipped: Your order has been dispatched and collected by the courier. Delivery is in progress.
c) Pre-Order Items
If your order includes pre-order products, they will be shipped sequentially once the items arrive in stock. Please check the product page for announcements before ordering.
d) Order Modification or Cancellation
If you wish to modify your order, or cancel an order, please contact us via official LINE or email and provide your order number and phone number. Our team will assist you during business hours.
*Orders that have already been shipped cannot be canceled.
2. About Shipping
a) Dispatch Time
Orders will be shipped within 1–3 business days after payment confirmation (excluding weekends and holidays).
During holidays, high-volume periods, or in cases of natural disasters or other force majeure events, shipping may be delayed. Any such updates will be announced through our official channels. Thank you for your understanding!
b) Delivery Date & Time Requests
All shipping companies in Taiwan do not guarantee specific delivery dates or times; any delivery time slots provided are for reference only based on Black Cat TA-Q-BIN’s internal scheduling.While we will do our best to accommodate your requested delivery date, 100% delivery accuracy cannot be guaranteed.
If you have specific delivery date/time requirements, please leave a note when placing your order. We will coordinate with the courier as much as possible, but it’s still subject to their actual delivery schedule.
c) Delivery Recipient
If no special note is made during checkout, and no arrangement is communicated to the courier, your package will not be automatically handed to a third party (such as building management, relatives, or neighbors). Please take note accordingly.
a) Dispatch Time
Orders will be shipped within 1–3 business days after payment confirmation (excluding weekends and holidays).
During holidays, high-volume periods, or in cases of natural disasters or other force majeure events, shipping may be delayed. Any such updates will be announced through our official channels. Thank you for your understanding!
b) Delivery Date & Time Requests
All shipping companies in Taiwan do not guarantee specific delivery dates or times; any delivery time slots provided are for reference only based on Black Cat TA-Q-BIN’s internal scheduling.While we will do our best to accommodate your requested delivery date, 100% delivery accuracy cannot be guaranteed.
If you have specific delivery date/time requirements, please leave a note when placing your order. We will coordinate with the courier as much as possible, but it’s still subject to their actual delivery schedule.
c) Delivery Recipient
If no special note is made during checkout, and no arrangement is communicated to the courier, your package will not be automatically handed to a third party (such as building management, relatives, or neighbors). Please take note accordingly.
3. Logistics Information
a) Delivery Partner
We currently deliver only via Black Cat TA-Q-BIN (黑貓宅急便).
Convenience store pickup or store-to-store delivery is not available.
b) Overseas Shipping
International delivery is not available at this time. We appreciate your understanding.
c) Multiple Addresses or Dates
Each order can be shipped to one address on one delivery date only.
If you would like to send to multiple addresses or on different dates, please place separate orders.
a) Delivery Partner
We currently deliver only via Black Cat TA-Q-BIN (黑貓宅急便).
Convenience store pickup or store-to-store delivery is not available.
- Estimated delivery time: 1-3 business days after shipment.
- Please ensure you provide a valid phone number and address.
b) Overseas Shipping
International delivery is not available at this time. We appreciate your understanding.
c) Multiple Addresses or Dates
Each order can be shipped to one address on one delivery date only.
If you would like to send to multiple addresses or on different dates, please place separate orders.
4. Customer Support
For any questions or special requests, please contact us:
Email: yikuai.official@gmail.com
Instagram / LINE: @yikuai_official
Service Hours: Monday – Friday, 14:00 – 18:00
For any questions or special requests, please contact us:
Email: yikuai.official@gmail.com
Instagram / LINE: @yikuai_official
Service Hours: Monday – Friday, 14:00 – 18:00
