[Return / Exchange Instructions]
To protect your food safety, please inspect the condition and accuracy of the product immediately upon delivery. We recommend recording the unboxing process by video or photos as proof of condition upon receipt.
All products sold on this website fall under Article 2, Paragraph 1 of the "Guidelines for Reasonable Exceptions to the Right to Terminate a Distance Transaction" — products that are perishable, have a short shelf life, or are likely to expire upon contract termination.
Therefore, the products on this website are not subject to the seven-day cooling-off period stipulated in Article 19, Paragraph 1 of the Consumer Protection Act, and returns are not accepted for this reason.
To protect your food safety, please inspect the condition and accuracy of the product immediately upon delivery. We recommend recording the unboxing process by video or photos as proof of condition upon receipt.
All products sold on this website fall under Article 2, Paragraph 1 of the "Guidelines for Reasonable Exceptions to the Right to Terminate a Distance Transaction" — products that are perishable, have a short shelf life, or are likely to expire upon contract termination.
Therefore, the products on this website are not subject to the seven-day cooling-off period stipulated in Article 19, Paragraph 1 of the Consumer Protection Act, and returns are not accepted for this reason.
[Return / Exchange Application Terms]
We take product quality very seriously, ensuring strict control during production, packaging, and shipping. Upon receiving your order, please check it immediately.
If you find any issues with the product, please contact our customer service at yikuai.official@gmail.com as soon as possible.Kindly provide the following details to facilitate our review:
[Return/Exchange Conditions]
Returned or exchanged items must be unused, unopened, and in their original condition. Products that have been opened, damaged, dampened, consumed, or are incomplete cannot be returned or exchanged.
When sending back products for return/exchange, please use the original outer carton and ensure proper packaging to prevent damage during transit.
Once you submit a return/exchange request, it indicates your agreement with our return/exchange policy and authorization for us to handle invoice cancellation and related procedures.
After completing payment on this website, your order enters formal production scheduling. If you need to cancel or modify your order (including product type, quantity, or recipient information), please contact us at least 10 days before the scheduled shipment date to avoid affecting production.
We take product quality very seriously, ensuring strict control during production, packaging, and shipping. Upon receiving your order, please check it immediately.
If you find any issues with the product, please contact our customer service at yikuai.official@gmail.com as soon as possible.Kindly provide the following details to facilitate our review:
- Your full name
- Contact number
- Delivery date
- Order information
- Photos of the received products
Returned or exchanged items must be unused, unopened, and in their original condition. Products that have been opened, damaged, dampened, consumed, or are incomplete cannot be returned or exchanged.
When sending back products for return/exchange, please use the original outer carton and ensure proper packaging to prevent damage during transit.
Once you submit a return/exchange request, it indicates your agreement with our return/exchange policy and authorization for us to handle invoice cancellation and related procedures.
After completing payment on this website, your order enters formal production scheduling. If you need to cancel or modify your order (including product type, quantity, or recipient information), please contact us at least 10 days before the scheduled shipment date to avoid affecting production.
[Refund Processing Time]
Returned products typically take 3–7 business days (excluding weekends and holidays) to arrive. Upon receive, we will verify the product’s condition and integrity.
Once confirmed, the refund process will begin. Refunds are generally completed within 10–20 business days after confirmation.
Returned products typically take 3–7 business days (excluding weekends and holidays) to arrive. Upon receive, we will verify the product’s condition and integrity.
Once confirmed, the refund process will begin. Refunds are generally completed within 10–20 business days after confirmation.
